Refund & Cancellation Policy
EPICTEA PRIVATE LIMITED

Effective Date: 6-01-2025

At EPICTEA PRIVATE LIMITED, we strive to ensure customer satisfaction with every purchase. Please review our refund and cancellation policy carefully before placing an order.

1. Order Cancellations

· Orders cannot be cancelled once they have been shipped.

· If you wish to cancel your order, please do so before it is processed for dispatch.

· Cancellation requests must be sent via email to [customer support email] with your order details.

2. Refund Policy

· We do not offer refunds for items that are damaged upon delivery.

· Refunds may be considered only in cases where the wrong product has been shipped.

· If eligible, refund requests must be raised within 48 hours of receiving the order.

3. Returns Policy

· We currently do not accept returns unless there is a fulfilment error on our part.

· If an incorrect product is received, customers must notify us within 48 hours with supporting images.

4. Processing Refunds

· If a refund is approved, the amount will be credited back to the original payment method within 7-10 business days.

· We are not responsible for delays in refund processing by banks or payment gateways.

5. Changes to Policy

· EPICTEA PRIVATE LIMITED reserves the right to update or modify this policy at any time.

· Customers are encouraged to review this policy periodically for changes.

For any questions regarding our refund and cancellation policy, please contact us at info@epictea.in or +91 9879544738.

Terms & Conditions
EPICTEA PRIVATE LIMITED

Effective Date: 6-01-2025

Welcome to EPICTEA PRIVATE LIMITED. By accessing or using our e-commerce website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

1. Acceptance of Terms

· By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

· If you do not agree with any part of these terms, please do not use our website.

2. Use of Website

· Our website is intended for individuals who are at least 18 years old or have parental/guardian consent.

· You agree not to misuse our website for fraudulent or unlawful activities.

3. Product Information & Availability

· We strive to provide accurate product descriptions, but we do not guarantee that all information is error-free.

· Product availability is subject to change without notice.

4. Pricing & Payments

· Prices for our products are subject to change without prior notice.

· All transactions must be completed using the payment methods provided on our website.

5. Shipping & Delivery

· Delivery timelines depend on the destination and shipping method chosen at checkout.

· We are not responsible for delays caused by third-party logistics partners.

6. Returns & Refunds

· Our return and refund policy is detailed in a separate section of our website. Please review it before making a purchase.

7. Intellectual Property

· All content on our website, including text, images, logos, and trademarks, is the property of EPICTEA PRIVATE LIMITED and is protected by copyright laws.

· Unauthorized use or reproduction of any material is prohibited.

8. Limitation of Liability

· We are not responsible for any direct, indirect, or incidental damages resulting from the use of our website or products.

9. Governing Law

· These terms are governed by the laws in India. Any disputes will be resolved in the applicable courts.

10. Changes to Terms

· We reserve the right to update these terms and conditions at any time. Continued use of our website after updates constitutes acceptance of the new terms.

For any questions regarding our terms, please contact us at info@epictea.in or +91 9879544738.

Pricing Policy
EPICTEA PRIVATE LIMITED

Effective Date: 6-01-2025

At EPICTEA PRIVATE LIMITED, we are committed to transparent and competitive pricing for our premium tea products. This pricing policy outlines our approach to pricing, discounts, and any related charges on our e-commerce website.

1. Pricing Structure

• All product prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.

• Prices are subject to change without prior notice due to fluctuations in raw material costs, market conditions, or promotional offers.

• The final price displayed at checkout is the amount payable by the customer.

2. Discounts and Promotions

• We offer seasonal and promotional discounts, which will be clearly displayed on our website.

• Discounts cannot be combined with other offers unless explicitly stated.

• Coupon codes must be entered at checkout and cannot be applied after an order has been placed.

3. Bulk Orders and Wholesale Pricing

• Special pricing is available for bulk orders. Customers interested in wholesale purchases can contact our sales team at info@epictea.in or +91 9879544738.

• Custom bulk pricing agreements will be provided on a case-by-case basis.

4. Payment Methods

• We accept multiple payment options, including credit/debit cards, UPI, net banking, and digital wallets.

• All transactions are processed securely, and no payment details are stored by us.

5. Shipping Charges

• Shipping charges vary based on location and order size. The applicable shipping fee will be displayed at checkout.

• Free shipping may be available for orders above a specified amount, which will be communicated on our website.

6. Price Matching and Adjustments

• We do not offer price matching with other retailers.

• If a product is listed at an incorrect price due to typographical errors or system glitches, we reserve the right to cancel the order and issue a full refund.

7. Refunds and Cancellations

• If an order is cancelled before dispatch, a full refund will be processed.

• Refunds are processed according to our Return & Refund Policy, available on our website.

8. Policy Updates

• This pricing policy may be updated periodically. Customers are encouraged to review it regularly for any changes.

For any questions regarding our pricing policy, please contact us at info@epictea.in or +91 9879544738

EPICTEA PRIVATE LIMITED reserves the right to modify this policy at its discretion.